Season's Greetings - Support Hours

Season's Greetings from Zuken!

Best wishes for a happy and joyful holiday season - and for those who are working, below are details of our support coverage

With 2025 drawing to a close, we are looking forward to the holiday season.

We want to take this opportunity to thank you for your trust and partnership with Zuken throughout the year.

We hope we’ve continued to meet and even exceed your expectations. If you have any other wishes, please get in touch with your account manager or support manager.

Support during the Holidays

During the Holiday season, our offices will close for a few days to allow our colleagues to rest and spend time with their loved ones, ready to come back in 2026 invigorated for the year ahead.

During this period you can still log in and submit your questions/issues within our support website, Zuken Global Support and we will answer upon our return.

Europe

The office will be closed from midday Wednesday 24 December, re-opening on Friday 2 January 2026.

During the closed period, you can send your questions by emailing uk-hotline@gb.zuken.com.

Support will be available to reply to your messages from Friday 2 January 2026.

The office will be closed from Tuesday 24 December and re-opening on Wednesday 7 January 2026.

During the closed period, you can send your questions by email at Hotline@de.zuken.com.

E3 support: The E3 support team is available via phone and mail e3-support@de.zuken.com.

The office will be closed from Wednesday 24 December, and re-opening on Monday 5 January 2026.

During the closed period, you can send your questions by email (info@ch.zuken.com). We will answer your queries upon our return.

The office will be closed from Wednesday 24 December, and re-opening on Wednesday 7 January 2026.

During the closed period, you can send your questions by email Support@it.zuken.com.

The office will be closed from Wednesday 24 December, and re-opening on Friday 2 January 2026.

During the closed period, you can send your questions by emailing support@fr.zuken.com.

The office will be closed from Wednesday 24 December, and re-opening on Friday 2 January 2026.

During the closed period, you can send your questions by emailing info@pl.zuken.com.

Support will be available to reply to your messages from Friday 2 January 2026.

Americas

  • Zuken USA offices will be closed and hotline coverage not provided on Thursday, December 25 through Thursday, January 1.
  • Hotline support will be available Friday, December 26 and Monday–Wednesday, December 29–31, while offices remain closed.
  • Standard services start again on Friday, January 2, 2026.

Merry Christmas and a Happy New Year from all at Zuken