Zuken Privacy Policy

1. General

Zuken UK Limited
1500 Aztec West, Almondsbury
Bristol, BS32 4RF, UK
The Zuken UK Limited (hereinafter referred to as „Zuken“) values the protection of your personal data. With this privacy policy we want to make transparent what data we are processing when you are visiting our website.


2. Processing of personal data

Personal data is information that may directly or indirectly identify a single person or can be used to draw conclusions about an individual. Common examples are names and postal addresses. Listed below are all common instances in which we may process personal data. Supplementary information is available on some of our subpages which offer more specialised services.

a) Basic access data and client information

Because of technical reasons it’s necessary to process certain data with each visit of our website (metadata). This data is necessary to establish a connection between our servers and your access device. This processing activity is covered by Art. 8 Sec. 1 lit. a of the e-Privacy Regulation. The following data or data categories may be processed:

  • Name of the visited webpage
  • Date and time of your visit
  • Browser type and version
  • Used operating system
  • Refferer-URL
  • ip address

b) Contact Form

If you use our contact form we will collect the following personal identifiable information:

  • salutation
  • first and last name
  • company
  • country
  • state
  • email address
  • telephone number

Additionally we will collect everything you include in the free text message field of our contact form. If you include personal identifiable information in the message field we will collect it alongside the above mentioned data. All information will be stored as long as it is necessary for processing your inquiry to us. Data will be deleted according to section 7 “Period of retention”.

c) Newsletter

We offer regular News about events, webinars, special offers and other relevant information via email. If you are interested in receiving such information you may sign-up for our newsletter service with your email address via our 'Preference Centre' and selecting the 'Newsletter' option.

  • If you sign-up from a country requiring 'double opt-in' you will receive a confirmation email with an activation link. You can visit the link by either clicking it or alternatively by copying and pasting the link into the address box of your web browser. By visiting the link you complete registration and consent to receiving the newsletter. (double opt-in). Countries that currently require double opt-in include:
    • Australia, Belgium, Canada, Denmark, France, Germany, Honk Kong, Italy, Malaysia, Netherlands, Norway, Singapore, Spain, Sweden, Switzerland, Thailand
  • If you are from a country not requiring double opt-in, your submission of the form and selection of 'newsletter' implies your consent to receive the Zuken newsletter.

The processing activities are covered by Art. 6 Sec. 1 lit. a GDPR. The following data will be collected at sign-up and when receiving and viewing the newsletter:

  • email address
  • country
  • first and last name
  • company
  • one or more areas of interest

You may withdraw your consent at any time and without giving reasons by doing one of the following options:

  1. By pressing the “unsubscribe” button present in all newsletter emails
  2. By updating your details within the 'Preference Centre' to de-select 'Newsletter'.
  3. By sending an informal unsubscribe notice via email to privacy@zuken.com 

d) Webinars / White Papers / Software

If you register to receive our gated content items we will collect the following personal identifiable information.

  • first and last name
  • company
  • country
  • email address
  • telephone*
  • state*

* telephone and state are only required on limited forms.

e) CADSTAR Software Authorisation

CADSTAR customers with a valid maintenance contract may request CADSTAR License Authorizations, required to activate the CADSTAR software, by completing and submitting the authorisation request form. The data processing is covered by Art. 6 Sec. 1 lit. b GDPR. To complete the form the user must provide the following information:

  • local Zuken office or distributor
  • CADSTAR version
  • node id
  • salutation
  • first and last name
  • address
  • country
  • state
  • email address
  • telephone number

f) Cookies

Cookies are text files which can be used to store any kind of information on your computer, mobile phone or tablet. This information is necessary for providing information society services on our website as well as ensuring the error-free functionality of those. This includes the detection and localisation of errors as well as troubleshooting measures. These processing activities are covered by Art. 8 Sec. 1 lit. c & d of the e-Privacy Regulation. You may block us from storing and using cookies on your device by changing your browser settings accordingly. Please consult the user manual of your browser for specifics on how to block cookies in your browser. Blocking of cookies might result in a diminished user experience or misbehaviour of certain features on our website.

g) Google Analytics

This website uses Google Analytics, a web analytics tool of Google Inc. Google Analytics utilizes different techniques to analyse user behaviour on our website. While doing so personal data is being transferred to and stored on servers run by Google Inc. in the USA. However before any data is transferred we truncate the last octet (the last three digits) of your ip-address. These processing activities are covered by Art. 8 Sec. 1 lit. b of the e-Privacy Regulation and thus only with your explicit consent. You can find additional information about Google Analytics by visiting the following website: http://www.google.com/analytics/terms/en.html .


3. Categories of recipients of personal data

We may transfer personal data to the following categories of recipients:

  • Public sector entities due to legal requirements.
  • Affiliates for contractual performance or for providing information society services, including but not limited to Zuken offices and Zuken Resellers.
  • Processors within the meaning of Art. 28 GDPR in the course of commissioned data processing.
  • Other third parties for auxiliaries.


4. Transfer to third countries

Personal data will be transferred to countries outside of the European Union or the EEA on the basis of:

  • an adequacy decision by the Commission within the meaning of Art. 45 GDPR.
  • standard data protection clauses adopted by the Commission in accordance with the examination procedure referred to in Art. 93 Sec. 2 GDPR.


5. Security

Zuken employs the legally required technical and organisational measures to protect personal data from loss, destruction, manipulation, theft and other unauthorised access.


6. Period of retention

Personal data collected on the basis of consent by the data subject will be stored for two years upon the date consent was given. Each interaction by or with the data subject within this time frame without withdrawing consent will renew the two year storage period. All other personal data collected will be stored only as long as it’s required for the fulfilment of the purposes for which the data was collected originally or as long as it is legally required. Data due for deletion will be securely removed in accordance with all legal requirements.


7. Rights of the data subject

You may assume your rights at any time:

  • Right of access in pursuance of Art. 15 GDPR.
  • Right to rectification in pursuance of Art. 16 GDPR.
  • Right to erasure in pursuance of Art. 17 GDPR.
  • Right to restriction of processing in pursuance of Art. 18 GDPR.
  • Right to data portability in pursuance of Art. 20 GDPR.
  • Right to object in pursuance of Art. 21 GDPR. 

If you want to assume your rights you can do so via our Preference Centre or send your request via email to privacy@zuken.com or via letter mail to the address found in section 1 of this privacy policy. Additionally you have the right to lodge a complaint with a supervisory authority in pursuance of Art. 77 Sec. 1 GDPR. You can request further information at your local data protection supervisory authority.

Updated May 23, 2018