Support

Global presence, local support

With support offices around the world, speaking more than eight languages, our exceptional support team is focused on solving problems and discovering ways to further enhance productivity. We don’t just answer questions, we dedicate ourselves to your success.

Whether you need on-line, phone, or face-to-face support, we have the resources to help you be successful.

What you can expect

Zuken Global Support Website (ZGS)

Our Global Support website (ZGS) is aimed at providing an enhanced service to you, our customers. ZGS creates one unified global support site. This site is supported by a global R&D infrastructure to ensure your issues are resolved swiftly and to the best ability of Zuken as a global organization.

Support Login

ZGS features include:*

  • Logical interface with improved usability and context-driven content
  • Enhanced call logging and management with ‘real-time’ management
  • Software downloads area
  • Knowledge base and detailed product information, detailing descriptions and features
  • Product update alerts for new software releases
  • OnLine Libraries
  • Forums
  • System Requirements definition
  • Worldwide SSL encryption

* NOTE, some features are not currently available across all products – contact your Zuken Account Manager for more information.

Software Maintenance

Design times are critical, you have targets to meet, you cannot afford to spend time investigating a possible solution. With Zuken’s comprehensive maintenance program you have 24-hour on-line support, along with expert support from your local help desk and the latest Zuken software updates.

Our Maintenance Program Sets the Standard for EDA Products and Services

As one of the world’s leading suppliers of Electronic Product Design Automation software systems, we understand that our customers need to gain the maximum advantage from their investments in design solutions. They demand it. That’s why Zuken continues to pioneer new standards for EDA customer service.

Zuken is committed to productivity improvements through:

  • regular product updates
  • comprehensive help-desk technical assistance
  • interactive information exchange
  • a range of value-added services
Customer Care Charter

Our service mission is not only to satisfy the needs of our customers but to consistently exceed those needs.

Our customer service teams deliver the facts — a refreshing change in today’s world. We guarantee to keep customers informed about:

  • new products and their benefits
  • product updates and new features
  • help desk calls
  • defects, throughout their life cycle
Fast Response Times

Zuken’s advanced quality assurance program tracks and measures:

  • telephone response rates
  • hotline closure time
  • defect fix rates

This results in continuous improvement of our services. In fact, 95% of all help desk calls are responded to within 2 hours by an experienced technical applications engineer.

Dedicated Technical Expertise

Zuken has a wealth of experienced application specialists and engineers who are available to:

  • investigate customers help-desk calls
  • answer product or technical questions
  • help resolve design issues

Customer Service Contact Details

Benelux
China
France
Germany: CR-8000 / CR-5000 / DS-CR / DS-E3 / CADSTAR
Germany: E³.series
Italy
Japan
Korea, South
UK and Scandinavia
USA / Canada / S. America

CADSTAR Replacement Policy for Damaged and Lost License Files or Dongles

Zuken maintains its right to protect its intellectual property by using modern advances in software protection against un-authorized use and software piracy.

In case a license file is lost or a Dongle is stolen or becomes defective the Zuken’s CADSTAR Replacement Policy for Damaged and Lost License Files or Dongles shall apply.

Learn more

Une question ? - Contactez nous

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