Zuken Privacy Policy
Zuken and its affiliated companies (”Zuken”) understand that your online privacy is important. Zuken has implemented this Privacy Policy with respect to information that Zuken collects from you through the websites and while providing you with information, software or services. Zuken wants to inform you of this Privacy Policy and to assure you that Zuken is taking reasonable steps to make sure that the information you submit to Zuken is secure.
This Privacy Policy applies to all of Zuken’s web activities, including Zuken.com, Zuken’s customer support website, LinkZ and any other domain and sub-domain run by Zuken (“Zuken Websites”).
Zuken encourages you to read this Privacy Policy before using Zuken’s Websites.
Consent
By accessing and using Zuken Websites or registering your personal information on Zuken Websites, you signify your agreement to the collection and use of your personal information as described in this Privacy Policy. So please do not use Zuken Websites, if you disagree with any part of this Privacy Policy.
Types of Information Zuken collect
Zuken collects both personal and anonymous information from you when you visit Zuken Websites.
Personal Information
Defined as any information which relates to the individual, if they can be identified you such as your name, postal address, phone number, e-mail address or other contact information; title or place of employment.
Anonymous information
Defined as means any information Zuken collects from you which is not capable of identifying you as an individual such as any information that is not associated with or linked to your personal information.
Collection of anonymous Information
This anonymous Information does not permit Zuken to identify you as an individual and is collected for Zuken’s internal use only. This Information helps Zuken to measure and track your use of Zuken websites and allows Zuken to analyze trends, to administer the Zuken websites and to improve the content, structure, navigation and security of Zuken websites to the benefit of your future experience.
Zuken also utilizes Cookies in order to make Zuken Websites more user friendly and to provide you with enhanced and customized features during your visits of Zuken Websites. For example if you have a Zuken login account, Zuken uses cookies to confirm and authenticate you as a registered user and access your information when you log in. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard disk. Two types of cookies may be used on Zuken Websites: session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for a longer period of time, depending on the lifetime of the specific cookie. Zuken does not mandate Cookies for you to access Zuken Websites. You can accept or decline cookies by modifying the settings in your browser. However, if cookies are disabled, you may not be able to use certain features of Zuken Websites which depend on cookies .
Collection of Personal Information
Why Zuken collects Personal Information
When Zuken collects Personal Information
Zuken only collects personal information that you provide, or which we collect through monitoring your use of the websites, in the course of providing you with Zuken products and services, or at Zuken marketing and sales events.
In General, you can visit Zuken Websites without submitting any personal information. However, in a number of situations, Zuken may ask you for personal information to provide a service or carry out a transaction that you have requested.
For example, Zuken may ask for your personal information
- When you submit a “contact” form to Zuken
- When you create a Zuken login account or when you are registered under “My Profile”
- When you download more detailed information (for example Product Datasheets)
- When you register for an event (seminar, webinar or conference)
- When you respond to a promotion by requesting further information
- When you register for customer support
Which Personal Information Zuken collect
By interacting with Zuken, Zuken may collect only personal information relevant to the respective situation. For example:
- Your contact details such as your name, phone number, email address and contact preferences
- Your email, phone and postal marketing preferences;
You are not required to provide any personal information, but if you decline to submit personal information, Zuken may not be able to provide you with the requested service or complete the requested transaction.
Use of Personal Information
Zuken may use your personal information to provide you with any information, products and services you have requested, to inform you about Zuken products and services and to keep you posted on the latest news on Zuken products and services, special offers and events which may be of interest to you.
For these purposes Zuken may contact you by post and phone and, if you give Zuken your prior agreement to do so, by email or other electronic means.
However, Zuken will not use your personal contact information for promotional and marketing communication unless you give Zuken your permission to do so.
In a number of situations, Zuken Websites offer you the opportunity to opt-in/opt-out of use of your personal information for promotional and marketing communication.
If you do not wish to receive promotional or marketing e-mails from Zuken, you may opt-out from this way of communication when you initially provide personal information or at a later date by updating your personal settings for preferences on the Zuken Websites within the area “My Profile”. You may also opt-out from receiving promotional or marketing e-mails by clicking the unsubscribe link which Zuken includes on all promotional or marketing emails or by notifying Zuken at the address specified at the bottom of any unwanted promotional or marketing email.
If you do not wish to receive such marketing or promotional mailings or calls from Zuken, you may opt-out from these ways of communication by updating your personal settings for preferences on the Zuken websites within the area “My Profile”. You may also request to be removed from Zuken mailing or call lists at any time by giving written notice to Zuken.
Please note, that not all reasons for communications with Zuken are covered by these opt-of procedures, only promotional or marketing related communication. Zuken may still at all times communicate with you, regardless of your opt-in preferences, in order to provide you with confirmation of a completed transaction (such as a purchase, service request), to provide you with information regarding a particular product you purchased, provide notification of changes of terms of service, or to provide you with important information about the use of a product that you have purchased or software that you have downloaded.
However, Zuken will respect your wishes not to receive promotional or marketing related communication.
Disclosures of Personal Information
Zuken will not share, sell, trade or rent your Personal Information to any Third Party,except as follows...
Disclosures to members of the Zuken Group
Zuken may share your personal information with its members of the Zuken Group, subsidiaries or other companies under a common control worldwide for the purposes described in this Privacy Policy.
Disclosures to Third Parties
To provide you with superior service, Zuken may also share your personal information with Third Parties but only in the strictly limited circumstances set out below.
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Disclosure to Distributors
Zuken may share your personal information with companies which distribute Zuken products and services. This includes without limitation Zuken’s authorized CADSTAR and E³ distributors, as part of Zuken’s indirect sales channel. In responding to a request submitted by you, Zuken may pass your personal data to the respective distributor which is either located or responsible for product sales and services in your country, but only to the extent necessary to provide you with the information, products and/or services which you requested. All authorized Zuken Distributors and their employees are obligated to protect your personal information in accordance with this Privacy Policy. They are prohibited from disclosing your personal information to any other third party and from using your personal information for any other purpose than state in this Privacy Policy. -
Disclosures to Technology Partners
Zuken may share your personal information with technology partners with which Zuken may enter from time to time into co-operation and partnership agreements. Zuken may pass your personal information to the respective technology partner but only to the extent necessary to provide you with the information, products and/or services which you requested or which Zuken reasonably believes may complement your Zuken software solutions. All of Zuken’s Technology Partners and their employees are obligated to protect your personal information in accordance with this Privacy Policy. They are prohibited from disclosing your personal information to any other third party and from using your personal information for any other purpose than state in this Privacy Policy. -
Disclosure to Service Providers
Zuken may share your personal information with service providers which help Zuken to operate its business and this site as well as to administer activities on behalf of Zuken such as hosting websites, analyzing our websites sending out information, processing transactions and implementing marketing activities. Zuken will pass to those service providers only those parts of your personal information necessary to enable them to deliver the services. All service providers and their employees are obligated to protect your personal information in accordance with this Privacy Policy.
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Disclosure for other reasons
Zuken may disclose your personal information, if required or permitted to do so, by law or in the good-faith belief that such action is reasonably necessary to comply with legal requirements or with legal process, to respond to legal claims or actions or to protect and defend the rights of Zuken or its Customers and the public.
International transfers of Personal Information
Zuken is a global company and your personal information may be transferred across international borders. Zuken wants you to know that this means that Zuken may also transfer your personal information to countries, including but not limited to the USA, which do not offer the same level of data protection as your country may do. By using the Zuken website, you agree to any such transfer of your personal information outside of your country.
Updating your Personal Information
Zuken understand that during your relationship with Zuken it may become necessary for you to change or update your personal information and communication preferences. Zuken attaches great importance to keep your personal information accurate, complete and up-to-date.
Please can you help us to ensure that your personal information and communication preferences are accurate, complete, and up-to-date? If you have a Zuken Login account you may access the information that Zuken has recorded and update, correct or delete the information at any time. Additionally, you can select your communication preferences either opt-in or opt-out of postal, phone and e-mail communications from Zuken. To modify your personal profile and your communication preferences, please go to www.zuken.com under “My Profile”. In all cases, you can make a request to review and correct your personal information collected via Zuken Websites or ask Zuken to stop using it by contacting Zuken at info@zuken.co.uk or at Privacy Policy Matters, Zuken ltd. 1500 Aztec West, Almondsbury, Bristol, BS32 4RF, United Kingdom.
Security of your Personal Information
Zuken maintains a secure IT environment and has appropriate security measures - administrative, technical and physical - in place to protect your personal information from unauthorized access, use, or disclosure. To ensure continuous security of your personal information Zuken regularly reviews and enhances its data collection, storage and processing practices and security measures.
Your personal information is stored on servers located in Europe and the United States. Only Zuken employees and authorized employees of our authorized Distributors or business partners with a direct need to know your personal information in order to provide or improve our services have access to your personal information. All Zuken employees are required to adhere to this Privacy Policy. All of Zuken’s authorized distributors and business partners have signed a privacy agreement in which they agreed to be bound by this Privacy Policy.
If you have established a Zuken Login account, your personal information is password-protected for your privacy and security. However, please note that it is your responsibility to keep your password confidential. We recommend you to change your passwords often using a combination of letters and numbers.
Although, Zuken strives to protect your personal information, please recognize that Zuken cannot ensure the security of personal information when you provide your personal information through the Zuken website or when you send your personal information by email, as the internet and email communications over the internet may not be secure. You accept that Zuken cannot be responsible for any loss or unauthorized interception of information transmitted via the internet which is beyond Zuken’s control.
Links to Other Sites
Any links to websites of third parties are provided by Zuken for your convenience only and do not indicate an endorsement of Zuken to any of such third party websites or their contents. Zuken has no control over, does not review, and cannot be responsible for, these third party websites or their content. Please be always aware that the terms of this Privacy Policy do not apply to these third party websites. Zuken recommends you to review the Privacy Policy of such third party Websites.
Regarding Children
Zuken Websites are not structured or designed for the use of Children who are 12 or younger. It is Zuken's policy that a person must be 13 years of age or older to be allowed to enter personal information on Zuken Websites and submit such personal information to Zuken. Zuken will not knowingly accept personal information from children without parental consent. If Zuken learns that personal information is the information of a child under 13, Zuken will delete the information as soon as possible.
Governing Law
This Privacy Policy forms an integral part of Zuken’s Website Terms. Any dispute or claim arising out of this Privacy Policy and the use of your personal information will be governed by English law and the courts of England and Wales have exclusive jurisdiction to resolve any such dispute or claim.
Contact Information
If you have any questions regarding this Privacy Policy and Zuken’s handling of your personal information or if you have any concerns about this Privacy Policy, please feel free to contact Zuken at info@zuken.co.uk or at Privacy Policy Matters, Zuken ltd. 1500 Aztec West, Almondsbury, Bristol, BS32 4RF, United Kingdom.
Privacy Policy Updates
Zuken reserves the right to make changes to this Privacy Policy.
If Zuken makes a material change to this Privacy Policy, including but not limited to the way of collecting and using your personal information, Zuken will post a notice on this website.
As Zuken may update this Privacy Policy from time to time, Zuken encourages you to check this website regularly since your continued use of this website following any changes to this Privacy Policy will be deemed to constitute your acknowledgement and acceptance of such change.
Effective Date: May 1, 2008
