Zuken Global Support Website (ZGS)
One, Unified Global Support Website
Please note: To access the Zuken Support website, please select the link below and login using your username and password issued by Zuken.
On-line Interactive Customer Support Website
Our new Global Support website (ZGS) is aimed at providing an enhanced service to you, our customers. Replacing our previous support websites, ZGS creates one unified global support site. This new site is supported by a global R&D infrastructure to ensure your issues are resolved swiftly and to the best ability of Zuken as a global organization.
Features include:*
- New logical interface with improved usability and context-driven content
- Enhanced call logging & management with ‘real-time’ management
- Software downloads area
- Knowledge base & detailed product information, detailing descriptions & features
- Product update alerts for new software releases
- OnLine Libraries
- Forums
- System Requirements definition
- Worldwide SSL encryption
* NOTE, some features are not currently available across all products – contact your Zuken Account Manager for more information.
While our web-based systems are very strong methods for customers to make contact with us, we haven't lost sight of the human factor. We understand that designs are becoming more complex, and with that, so are customer support issues. Sometimes the only way to fully understand a customer's overall needs is with verbal and face-to-face communication. With Zuken, that's what you'll get.
Zuken's consulting services help you improve profitability through increased efficiency and effectiveness in your business processes. We work in close partnership with our customers, not only to advise on design and manufacturing solutions but also to help implement our recommendations.
Our training professionals shorten the learning curve and help your teams get up to speed more quickly, helping you to gain productivity and make the most of your investment in Zuken solutions.